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How do I Choose the Best Business Process Management Suite?

D. Nelson
D. Nelson

Business process management is a practice in which each element of a business or organization is carefully mapped out to allow optimally efficient operations. In order to implement this practice, many professionals depend on a business process management suite, a package of software that helps users manage business process mapping, monitoring, and other important tasks. To choose the best business process management suite, it can first be useful to determine the nature of your organization in order to decide which model might work best.

While virtually any business or organization that provides products or services for customers may benefit from business process management, there are two general models for a business process management suite. Information Technology (IT) professionals may use this model in order to optimize the operations of a computer network. In addition, any business interested in improving the performances of employees can apply the principles of business process management to improve operations. There are business process suites designed for both applications, so you can choose the one that fits your needs best.

Businessman with a briefcase
Businessman with a briefcase

An individual who needs a business process management suite to improve IT functions may find that the best toolkit is that which allows users to map networks. In situations where IT professionals are responsible for using graphics software to design and simulate models of products, the best suite may be one that includes features such as lab analysis and new recipe development. IT professionals who operate in financial contexts might benefit instead from software that performs functions such as investment verification and budget projection.

Organizations that depend heavily on human operations, such as customer service and manual production, may find that the best business process management suite is one that assists in automating some functions while providing more complex functions that can be manipulated and individualized by management. For example, a user of computer software may design the business process mapping that illustrates the functions and workings of the process, and managers could monitor the execution of the process. This model allows for efficiency and quality control.

Another important factor to consider when choosing the best business process management suite is the number of employees who need access to the mapping or model of the process. In some cases, only a few managers or executives may need to develop and monitor the actual business process model while supervisors may be responsible for seeing that employees properly execute plans. In other cases, such as in organizations that are heavily dependent on complicated IT, a large number of workers may need to access the model on their computers or workstations.

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