What Should I do if I Have a Problem with my Cruise Liner?

Diane Goettel
Diane Goettel

Unfortunately, not every vacation is perfect. Although many travelers spend a great deal of time choosing their mode of transport, location, lodging, and activities for their trip, sometimes things go wrong and plans fail. Furthermore, sometimes this happens because of something outside of the traveler’s control. It is important to know who to get in contact with if you have a problem with your travel arrangements, accommodations, or any other aspect of your trip that has been preplanned with a tourism or hospitality service.

Many travel companies have customer service agents.
Many travel companies have customer service agents.

It is very important to know how to get in touch with a customer service representative if your travel, accommodations, and activities have all been arranged with one company, such as a cruise liner. By getting in touch with a customer service agent, you can often remedy any problem that you are having on your cruise as quickly as possible and get back to enjoying your vacation.

Before leaving for your cruise, be sure to collect all of the information that you used while planning your cruise. Compile these brochures, printed web pages, and all bills of sale related to your trip in one place and be sure to bring it with you on your cruise. This information will be very helpful if you find that the information that was presented to you differs from your actual cruise experience.

In addition to this information, make sure to know how to get in touch with a customer service representative from the cruise while you are on board. There may well be an agent on your ship who will be able to help you with any trouble that you experience. Just in case there isn’t, make sure to find out how you can get in touch with someone during your cruise. This way, you can work to remedy any problems with your accommodations and the services on board before your cruise is over so that you can get back to enjoying your vacation.

In the event that you do have to call upon a customer service agent, be sure to note who you spoke to and when. Also make a note of what you discussed and anything that the agent offered during your conversation. Hopefully you will not have any problems at all during your cruise. But if you do, it is best to know how to fix the problem quickly through the appropriate avenues.

Diane Goettel
Diane Goettel

In addition to her work as a freelance writer for wiseGEEK, Diane is the executive editor of Black Lawrence Press, an independent publishing company based in upstate New York. She has also edited several anthologies, the e-newsletter Sapling, and The Adirondack Review. Diane has a B.A. from Sarah Lawrence College and an M.A. from Brooklyn College.

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