We are independent & ad-supported. We may earn a commission for purchases made through our links.

Advertiser Disclosure

Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.

How We Make Money

We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently from our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What Are the Different Types of Electronic Business Communication?

By Theresa Miles
Updated May 17, 2024
Our promise to you
WiseGeek is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At WiseGeek, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

Electronic business communication has made significant inroads into supplanting traditional business communication as a result of the popularity of the Internet. In addition to the old electronic staples of telex and facsimile (fax) transmissions, electronic data interchange (EDI) and email has emerged. Other types of electronic business communication include voice over Internet protocol (VOIP) and Internet-based communications applications, such as chat room software, instant messaging (IM), videoconferencing, desktop virtualization and website posting through forums, comment sections and social networking interfaces.

Prior to the widespread establishment of high speed Internet access at the consumer level, businesses relied on telex and fax machines to transmit documents and data electronically. The telex system used electronic signaling to send reliable text-based messages, particularly in international business transactions. Fax machines took the electronic transfer of data a step further, allowing actual reproductions of documents to be sent with the ease of making a phone call. Both types of electronic business communication are still in use in some industries, but there has been a marked transition to newer forms of data transmission that rely on Internet connectivity.

Two types of electronic business communication that have developed as substitutes for the telex and fax are EDI and email. EDI enables the transfer of secure business documents from computer to computer. Email is text-based business communication between internal and external parties. These communications platforms require an Internet connection to function and have become ubiquitous parts of business operations. Appropriate email communication protocol, for example, is as important as a telephone system for businesses today.

VOIP is another type of electronic business communication that allows voice transmission over the Internet. It has developed as a low-cost option to traditional telephone exchange networks. Small businesses, in particular, can use VOIP to mimic the functionality of an advanced telephone network at a fraction of the cost by placing calls through their computers. Text-based applications for chat room and IM functionality also enable businesses to communicate with employees and customers in real-time, without the lag that is part of the email process. This type of text-based communication has the immediacy of a phone call without the need for the parties to speak out loud.

Other types of electronic business communication enable businesses to conduct conferences over the Internet. Further, desktop virtualization software enables one party to display a presentation on his desktop that will display simultaneously to the screens of people in remote locations. Perhaps one of the most pervasive forms of electronic business communication that has significantly impacted businesses in the Internet age is the type of text-based website posting and commenting that people do on company websites, blogs, forums and social networking sites. Rather than a customer writing a letter to send a comment to a company, he is more likely to post that comment somewhere on the Internet for the benefit of the company and the public.

WiseGeek is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.

Discussion Comments

WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.

WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.