What are the Different Customer Service Agent Jobs?

N. Madison
N. Madison

There are many types of customer service agent jobs a person may have. For example, an individual may have the job of listening to and resolving customer complaints or accepting and processing reservations. Some customer service jobs also involve accepting orders for products and services or setting appointments. In some cases, customer service agent jobs are also focused on providing support to people who have already purchased a company’s products and services.

Large businesses often have dedicated customer service call centers.
Large businesses often have dedicated customer service call centers.

One type of customer service agent job involves dealing with complaints and problems a company’s customers report. For example, some companies designate a particular employee or employees to listen to and try to resolve complaints customers may have about items ordered or purchased. In some cases, this person may simply apologize to the customer and record the information provided. In such a case, that information may be passed along to another department for handling. In other cases, however, the customer service agent may attempt to resolve the issue himself.

Customer service representatives have to treat customers well, even if they're having a bad day themselves.
Customer service representatives have to treat customers well, even if they're having a bad day themselves.

Also among the most common types of customer service agent jobs are those in which a person handles reservations and ticket sales. In such a job, a person may provide a company’s customers with information regarding the availability of reservations, such as for hotel rooms or seats on an airplane. After learning whether spots are available, this type of customer service agent may help a customer choose accommodations, select flights and seating arrangements, or make special requests. He may then make the reservation, collect payment, and confirm the reservation details. In some cases, this type of customer service agent may also print and supply tickets or other reservation documentation and make changes to reservations as needed.

Sometimes customer service agent jobs involve taking orders for products or services a company offers or scheduling appointments. For example, some companies employ customer service agents to answer their phones and accept orders from customers. The customer service agent may also collect payment information, input details about orders into a computer system, and send orders along to another department for fulfillment. Sometimes a customer service agent may also take orders for items, services, or even food across a counter via face-to-face encounters with customers. Additionally, there are some customer service agent jobs in which a person may focus on scheduling and adjusting appointments.

Customer service agent jobs may also include those in which a person has the job of providing support to a company’s customers. For example, a customer service agent may help a customer figure out how to use a product or return it if it fails to work. Likewise, a customer service agent may help a customer figure out how to use an online banking site or retrieve his password. Additionally, this type of customer service agent may also provide information about a company’s warranties and exchange policies.

Some customer service agents have a great deal of daily face-to-face interactions.
Some customer service agents have a great deal of daily face-to-face interactions.
N. Madison
N. Madison

Nicole’s thirst for knowledge inspired her to become a wiseGEEK writer, and she focuses primarily on topics such as homeschooling, parenting, health, science, and business. When not writing or spending time with her four children, Nicole enjoys reading, camping, and going to the beach.

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