Education, work experience, and software certifications are a number of different pathways to become a technical services technician. Some employers require a college degree, but others are more interested in a person's hands-on experience. A combination of all these credentials and experiences will most certainly help you become a technical services technician.
This career position does not require a four year college degree, rather most employers look for applicants with an associate's degree. A two year degree can be earned in a number of different relevant majors, from applied science to computer science; however, some companies would like some electrical knowledge as well. An applicant who can easily troubleshoot hardware, software, and electrical issues is very valuable to an employer.
Experience with computer and customer interaction is essential for this position; employers need you to be able to communicate with customers within a help desk environment to troubleshoot and solve computer problems. An associate's degree does not normally include an internship opportunity. You can enhance your background by volunteering your services at a local computer repair store. Working alongside experienced technicians will allow you to see the real life daily routine at a technical help desk. The volunteer activity will also help your communication with customers so that you have the patience and skill to convey a computer's problem and the required solution, either over the phone or in person.
Networking is another key pathway to become a technical services technician. When volunteering, you should interact with both colleagues and customers; an employer may be visiting the facility on other business and you can get to know the person outside of the office environment. Making yourself visible to potential employers is imperative to become a technical services technician.
Patience and understanding are both attributes that you will need to exercise as a technical services technician. Customers requiring help may be frustrated. You should find a way to make them comfortable while trying to solve their problem. Maintaining courtesy will help you bring in more customers, keeping your position valuable and the employer happy.
Many proprietary software companies offer certification for specific modules used by consumers and businesses. You should take one or more of these certification classes; many companies use these widespread software modules and it is valuable for them to have an employee who already has the insight to solve and manipulate the programs. Resumes for those who wish to become a technical services technician should list any completed certification classes in a prominent position.