People who work in the health-services industry in a support role often want to become a support coordinator. This position can be found in a range of organizations, from government agencies to health care service suppliers. A support coordinator usually is responsible for working with a range of different service providers to ensure that the client receives the support and assistance required.
Employment opportunities once you become a support coordinator include government support agencies, health management firms, hospitals, and nursing agencies. The support coordinator typically must have excellent written and oral communication skills, as well as the ability to manage conflicting priorities. Many people who want to become a support coordinator take courses in communication skills and mediating disputes, as these skills are necessary in this role.
The first step required to become a support coordinator usually is to complete a post-secondary training program. This typically is a one- or two-year administrative coordinator role, available from a range of community and career colleges. In some areas, a support coordinator post-graduate certificate program is provided in the health care services school. This program usually offers training in working with high-risk patients, navigating the health care system, and advocating effectively for your client.
Related work experience that can be helpful in this role includes project coordination, customer service, health care support worker, or nurses assistant. Some experience in health care services usually is required as candidates must have a firm understanding of how this industry works, and the issues and challenges that clients face. Intermediate to advanced computer skills are necessary in this role, as most of the tasks are administrative in nature.
In order to become a support coordinator, employers typically will require a police records check. This is necessary due to employee access to confidential information and to people who are medically fragile. In addition, some employers require submission to random drug tests. Take care to read the fine print on the application form to determine if this is required. The purpose of these checks usually is to minimize the risk to the clients and the liability to the services firm.
People who are successful in this role typically are naturally outgoing, work well in teams, and are personally committed to providing quality care and services to clients. The motivation to provide excellent service is based on personal integrity and concern. Teamwork and communication is a large part of this job. People who enjoy working independently and dislike interruptions more than likely would be frustrated in this role.