How Do I Become a Service Dispatcher?

Nick Mann
Nick Mann
Woman with hand on her hip
Woman with hand on her hip

A career as a service dispatcher primarily revolves around handling phone calls or other forms of communication, and relaying the information to relevant workers. In order to become a service dispatcher, there are four main pieces of criteria that must be met. These include being at least 18 years old, receiving either a high school diploma or general equivalency diploma (GED), participating in additional training programs if necessary, and being able to communicate clearly. In addition, most employers will require potential dispatchers to pass an initial background screening, physical exam and drug test.

The first thing it takes to become a service dispatcher is simply being old enough. In nearly all locations, individuals have to be at least 18 years of age in order to be hired. This means that the job is only available to adults.

Having a high school diploma or GED is the next criterion that must be met before applying for a position. While many companies don't require employees to attend a four year college or obtain a degree, having a high school diploma or an equivalent is mandatory. This shows companies that applicants should possess basic skills, and have at least a fundamental understanding of communication.

Some companies also require potential employees to participate in and pass some type of additional training program. For example, many emergency medical dispatchers are required to take several courses in order to adequately prepare them for the job. Also, some type of certification is also required for many dispatchers. What additional training is required mainly depends upon the location and type of dispatch service, so it's important to investigate this information further before actually looking for a position.

In order to become a service dispatcher, it's also vital that individuals are capable of communicating clearly. This means that it's necessary to have a command of the language needed for the job and be able to effectively transfer information from one party to another. Some companies may require dispatchers to understand the fundamentals of a foreign language before being hired.

Additionally, most companies require potential employees to participate in a background check, take a physical exam and a drug test to become a service dispatcher. Like many other positions, it's important that dispatchers do not have extensive criminal backgrounds. It's also necessary that dispatchers be in reasonable physical health and not be illegal drug users. Being able to pass these three tests should be the final requirement to obtain a job within the field.

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