What Does a District Service Manager Do?

Working as a district service manager can lead to a career in a variety of different businesses. It's this person's responsibility to ensure customer satisfaction, keep the business running smoothly and stay competitive with other businesses within the industry. To accomplish this, a district service manager has five primary job duties that are performed on a continual basis. These include optimizing customer service, staying up-to-date on finances, optimizing employee performance, attending business meetings and giving occasional presentations.

One of the most important aspects of being a district service manager is optimizing customer service and maximizing customer satisfaction. Since most businesses are unable to stay afloat without a solid customer base, it's imperative to develop customer relationships and keep them happy. As a result, an individual in this position will be responsible for analyzing customer needs through various means, such as creating customer surveys. As he unearths new information, he will develop strategies that will better serve customers and increase sales. In turn, repeat customers are likely to be acquired and profits should increase.

Another essential part of the job is keeping up with finances. Consequently, this manager may routinely examine data like business expenses, marketing expenses and overall financial performance. As information becomes available, the district service manager will take the appropriate steps to minimize frivolous expenses and increase profits.

Keeping track of employee performance and optimizing that performance is also important. This means that a district service manager might discipline employees who have performed their job unsatisfactorily and reward employees who have exceeded expectations. He might also provide training to employees when new policies or guidelines are put in place. Along with this, he might provide one-on-one coaching to personnel who experience difficulty in performing their jobs.

Another typical job duty is periodically attending business meetings. During these meetings, the manager will be responsible for discussing his findings on subjects like customer satisfaction, customer wants and financial growth. Besides this, he may have to attend some occasional workshops if substantial changes occur within the business, or if there are new projects on the horizon. Afterward, he will usually transfer information from the meeting to other personnel in order to keep everyone on the same page.

Additionally, a district service manager is often required to give presentations to the district board. These presentations usually revolve around issues like capital investments, company budget, financial predictions and ways to get financing. As a result, this individual needs to be an effective decision maker, a logical thinker and possess considerable interpersonal skills.