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How Do I Choose the Best BPO Provider?

Article Details
  • Written By: Geri Terzo
  • Edited By: PJP Schroeder
  • Last Modified Date: 27 November 2017
  • Copyright Protected:
    2003-2017
    Conjecture Corporation
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Placing certain vital components of a business operation in the hands of an outside provider can be both efficient and risky. Business process outsourcing (BPO) allows companies the convenience to hire third-party firms to handle certain tasks relating to personnel management, record keeping, and accounting, for instance. Selecting the best BPO provider is essential because sensitive internal information is shared with other business professionals who may service competing clients. Choosing a third-party firm with a successful track record, a multiyear history, and a respected brand can eliminate some of the inherent risks associated with turning to an outside firm.

BPO providers could specialize in a particular area of service, including personnel management or finance-related tasks. The best BPO provider could be one that delivers an individual service. A company might be most confident turning to a professional firm that focuses on a specific area and has talent and knowledge that will make a business more cost-effective, efficient, and competitive. It is also possible to hire a BPO provider that offers an array of services under one umbrella. For the company that is seeking to outsource more than one function, it might be prudent to hire one firm for the variety of services needed.

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In addition to offering a niche service, a BPO provider may cater to a specific industry. A company in the health care industry who needs to outsource certain functions, such as medical billing, might turn to a provider that has expertise in this area. In an industry such as engineering, the need for highly skilled and qualified workers is necessary. Choosing a BPO provider with engineering talent might create an environment where not only mundane tasks are accomplished, but also useful information is shared and processes are improved to help a business increase efficiency.

Risks arise when selecting any BPO provider because outsourcing job tasks requires the sharing of sensitive information. Details about individuals, finances, or company strategies may be placed in the hands of an outside party, and risks arise surrounding having that information compromised. There are other challenges tied to doing business with a BPO provider in another country because regulatory and other standards are likely be different. Subsequently, when hiring an overseas provider, it is especially useful to select a global firm with a successful track record. Profitability or a plan to attain profits at a BPO firm are important, and the best provider should be willing to provide some financial transparency to existing and prospective clients.

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