How Do I Choose the Best Back Office Software?

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  • Written By: D. Nelson
  • Edited By: M. C. Hughes
  • Last Modified Date: 23 June 2019
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To choose the best back office software, it is a good idea to determine the features from which you can benefit most. For example, if you run a small retail business, you might need only basic calculating functions and the ability to create spreadsheets and generate earnings and expense statements. Professionals who work in large corporations, however, might need software that can work with several different currencies, keep track of a large number of accounts, and enable users to evaluate investment portfolios. Others factors that can come into account when choosing the best back office software is the reputation of a program and billing and usage options.

The "back office" in business includes all of the functions and services that allow an organization to function. This term might be best understood contrasted with the front office, which is a term that describes all interactions with and services directly provided to clients. Back office software often is a computer program that helps professionals to handle billing issues, keep track of accounts receivable, evaluate portfolios, and generate invoices.


When you are trying to find the best back office software, you might begin by narrowing down your search to those programs that are designed to serve businesses that are the same size and in the same industry as your own. For example, a manufacturing business probably does not have the same needs as those of a consultant firm. Likewise, a mutli-national corporation with many shareholders probably has more complex back office needs than a small business with one location.

You also may want to consider the reputations of the different programs. Many professionals choose to utilize trade publications that provide reviews and articles about popular software. It often can be helpful to ask colleagues in similar fields which kind of back office software they use and why they believe that it is effective. Trade websites often include forums and reviews written by professionals who have had firsthand experience with some software.

Two common models for accessing back office software are to purchase and own a program or to access it on demand from an online host. Professionals who own software tend to be sure about the program they want to use and also may have Information Technology (IT) support that can upgrade it as necessary. Back office software on demand, on the other hand, is upgraded by a web host and might appeal to professionals who are unwilling to commit to a product.



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