We are independent & ad-supported. We may earn a commission for purchases made through our links.
Advertiser Disclosure
Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.
How We Make Money
We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently of our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What Is a Self-Help Portal?

By Osmand Vitez
Updated May 17, 2024
Our promise to you
WiseGeek is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At WiseGeek, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject-matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

A self-help portal is a specific type of computer software that allows users to access information with little or no help. Many types of software or Internet-based portals exist, from payroll to training to customer service functions. The purpose of a self-help portal is to allow an employee or customer access to a company’s system for a specific purpose. Most portal software allows a company to customize the function and use of portal software. Care must be taken to determine if the advantages of a self-help portal outweigh potential disadvantages.

A few different portal software types include digital dashboard, pure play, application, and infrastructure. A digital dashboard is a starting point for multiple applications in a company’s software package. Pure play portals have more functionality and create interfaces across multiple computing platforms. An application self-help portal includes workgroup software adapted for portal use. Infrastructure portals are often designed specifically for a company’s internal business software; portals can support both Internet or intranet functions.

Technology and its use in business greatly changes standard business operations. In many ways, a company looks to leverage technology in a manner that reduces overhead costs and improves business functionality. A self-help portal removes the use of labor from certain functions by allowing an individual to access a server to gain information. For example, an employee can access a portal in order to train and learn new skills necessary for his or her job. Customers can access a portal to gain knowledge on products or request help for certain activities.

While portal software is not uncommon in business, companies must decide whether to use their own resources for the technology or outsource the function. For example, technology outsourcing allows a company trained and educated in technology to offer the specific portals a company requires. This can save a business time, money, and effort when adapting technology to its operations. Servicing technology and adjusting it for use also fall under the outsourced technology process. A cost-benefit analysis is necessary to determine whether a company should create its own technology portals or outsource the function.

Though a self-help portal can provide many benefits to a business, owners and executives must give careful thought to the process. Portal software can result in tasks in a company, redefining jobs and giving rise to unease about future job stability. Customers may also feel isolated and that dealing with a computer is the result of an uncaring company. Technology is also subject to breakdown and potential lag time form ill-running software systems. Companies must carefully weigh these issues when implementing portal software.

WiseGeek is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Discussion Comments
WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.

WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.