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What is a Chatterbot?

Malcolm Tatum
By
Updated May 17, 2024
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Chatterbots are programs that are designed to offer an electronic interaction with humans that is somewhat similar to the conversation or chatter that takes place between two people. Utilized in a number of applications, the chatterbot is intimately involved with online gaming and other programs where the actions and verbal communications of a human being impact the responses made by the computer program. This type of program enhancement can help to make various applications friendlier for many users.

Sometimes known as talk bots, chat bots, or even chatterboxes, the chatterbot functions as a conversational agent. Online gaming is one example of programs where the device helps to create a more attractive environment and entices the human player to enter into a game. Even if there are no other human players participating, the chatterbot provides conversation based on what the individual chooses to say or do. While the interaction may lack the spontaneity of verbal communications between two human beings, the chatterbot does effectively mimic a flow of conversation and thus enhances the level of enjoyment derived from the activity.

The chatterbot is part of the wider technology aimed at providing intelligent conversation tools in many types of electronic communication. Many companies make use of chatbot technology as a means of screening and qualifying inbound calls to customer support centers. The idea is that by using a chatterbot to handle more routine calls for assistance, live technicians or customer service personnel can spend more time focusing on clients with more detailed problems.

As the programming for chatterbot applications becomes more sophisticated, the idea of two chatterbots interacting with one another and having a conversation that is both logical and constructive becomes more of a possibility. The utilization of two or more chatterbots in this type of environment would make it possible for persons to have the devices interface with a chatterbot that is screening calls for a prospective customer or vendor, and allow the bots to gather relevant data from one another. This would allow managers and other personnel to review the archived conversational exchange at their leisure, and then initiate a person-to-person contact if interested in doing so.

WiseGeek is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Malcolm Tatum
By Malcolm Tatum , Writer
Malcolm Tatum, a former teleconferencing industry professional, followed his passion for trivia, research, and writing to become a full-time freelance writer. He has contributed articles to a variety of print and online publications, including WiseGeek, and his work has also been featured in poetry collections, devotional anthologies, and newspapers. When not writing, Malcolm enjoys collecting vinyl records, following minor league baseball, and cycling.

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Malcolm Tatum

Malcolm Tatum

Writer

Malcolm Tatum, a former teleconferencing industry professional, followed his passion for trivia, research, and writing...
Learn more
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