We are independent & ad-supported. We may earn a commission for purchases made through our links.
Advertiser Disclosure
Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.
How We Make Money
We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently of our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.
Home

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

What Does a Service Supervisor Do?

By E. Reeder
Updated: May 17, 2024
Views: 6,498
Share

A service supervisor in many businesses and corporations is a lower level or front-line supervisor who helps to lead operations and delegate responsibilities. People in this position are usually the first member of management to which an employee or customer would lodge a concern or complaint before going to higher-level management team members, because they would be first in the chain of command. They would normally have a working supervisory position, which means they would work and have tasks for which they were responsible while also overseeing the tasks of non-supervisory employees of whom they were in charge.

In a retail store, a service supervisor might work alongside non-supervisory employees and other members of management to keep the store profitable and operating in an optimal manner. He or she might have responsibilities such as ensuring that cashiers and workers who stock shelves complete their work in a timely and satisfactory manner. The service supervisor in a retail store might be responsible for training employees and overseeing operations and would have to report to the store's upper management, such as the assistant manager and general manager. A retail store service supervisor also would be responsible for handling customer complaints and concerns. This position would not require a formal education and usually is one to which the supervisor would be promoted from within lower-level employee ranks.

At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators. The operators, or customer service representatives, would handle incoming calls from customers about their accounts and also would handle taking and collecting payments. If a customer had a serious complaint, was unsatisfied with how the customer service representative tried to resolve his or her problem, or had a request that required a supervisor’s permission, the service supervisor would take over. A position such as this might or might not require formal education, depending on the nature of the company.

In a medical setting, such as a physician’s office or hospital department, a health service supervisor would have a different role. In this case, the service supervisor likely would have earned a master’s degree in a health field and would have wider responsibilities than the previously mentioned service supervisors would. A health service supervisor might have duties such as hiring and training — and firing, if necessary — office and nursing staff members. He or she also might be in charge of making sure that medical records were maintained properly and for streamlining communication between office staff, nurses, physician assistants and doctors so patients receive optimal care.

Share
WiseGeek is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.

Editors' Picks

Discussion Comments
Share
https://www.wisegeek.net/what-does-a-service-supervisor-do.htm
Copy this link
WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.

WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.