Enterprise resource planning (ERP) is one of the most significant mergers of technological advance with the business world. In general, ERP refers to the process of electronically integrating various components of a business such as the human resources division and the accounting division by means of a computer software program. ERP training involves educating individuals in the proper use of ERP technology. Different types of training address the varying needs of different students. Diverse training methods can also offer an adaptive enhancement to the learning experience.
Organizations are interested in using and learning ERP so that business operations may be better understood and managed. Introduction of ERP into an organization is typically aided by an ERP specialist or ERP consultant. Teams of specialists often work with organizational officials to implement proper training programs. These teams may consist of representatives from an ERP software company, individuals who will install and integrate the system, and information technology experts from the organization. ERP classes and the teaching of ERP modules — or separate aspects of the software system — play a significant role in ERP training.
Three different types of employees may require ERP training. Thus, three separate types of training are essential. Employees responsible for technical support and problem-solving for an organization’s electronic systems will need necessary technical training that includes hardware management and database input. Likewise, management divisions who are responsible for selecting and overseeing an ERP system will need special training called functional area training. Finally, end-user training covers the general staff of an organization who will be using the new system day-to-day. General information, fostering new skills, and evaluation progress reports are vital components of end-user staff training.
Staff ERP training can generally be divided into three different types as well. An organization may request that an ERP distributor send certified expert instructors to educate all employees. A variant of this instructor-led training occurs when a select few individuals from the organization are invited to work with expert instructors at the ERP distributor’s home base. Once these individuals are trained, they can take their newfound knowledge and return to the organization where they will serve as trainers to the remaining employees. In contrast to instructor led training and train the trainer, computer based training simply entails employees learning about the ERP system via CDs, DVDs, or Internet materials.
On the actual learning level, ERP training can be further classified into subtypes. As mentioned, some organizations opt for electronic-based learning or teaching via technical manuals. Other organizations prefer a more traditional classroom atmosphere, complete with hands-on learning simulations. The optimal method of instruction will likely vary depending on an organization’s workforce and its available resources.