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How do I Choose the Best Business ISP?

By Ken Black
Updated May 17, 2024
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Choosing an Internet service provider (ISP) for a business depends a great deal on the needs of that business, and on what type of applications they are planning to use the Internet for. Most of those needing a business ISP will need unlimited data transfer with a very generous bandwidth. This allows for high-speed applications that generally require faster transfer speeds in order to work properly. While most providers will provide some, or even all of these services, different pricing points and other services may be determining factors as well.

In order to choose the best business ISP, you must first choose what type of needs you have. Those who require video, or voice over Internet service (VOIP) will need to choose bandwidth accordingly. The choice means looking not only at what the present needs of the business are, but also considering what the future may require. Generally, most businesses will choose a high-speed business ISP utilizing either cable or DSL.

Before choosing, take a look at all packages the provider offers. Some business ISP providers, for example, may not offer as many e-mail accounts as you need. Others may not be able to provide service to all of your locations, if you have branches in other cities. This could mean dealing with multiple companies for accounts payable, which could be a hassle and increase costs in the long run.

Another area of concern, not only for retail businesses, but also for industrial and other customers, is website hosting. If you are interested in creating a website for your business, you may find a business ISP that is willing to package site hosting with an Internet service package. This bundling of services often comes with a discount for the customer and helps to cement the relationship. Even if you do not plan on building or designing a website immediately, it may be an important consideration for the future. Some companies may even help design your site.

Another important consideration is determining how easy it is to change plans, and whether the business ISP offers a trial period. Often, you may find that your needs change, or you may find that your account does not offer what you need after opening it. If you are able to change, make sure you understand what penalties or fees, if any, the provider will assess.

One final consideration, but still very important, is the level of technical service. Ask who handles technical problems and when such assistance is available. You should also find out what charges, if any, there will be for technical support. Most businesses depend on the Internet for commerce; it is no longer a luxury. Being unable to do business because service is down can cost a company a great deal of money.

WiseGEEK is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.

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