How Do I Become an Incident Manager?

To become an incident manager, you may want to begin by choosing the field in which you would like to work and then proceed accordingly. Many companies that deal with software and other technical fields employ an incident manager to track and properly respond to errors and incidents that may occur. For this type of position, you typically need a background in information systems and technology, with professional experience working in an appropriate field. You can also become an incident manager in other industries, such as construction and manufacturing, and develop a strong background in communications and interpersonal skills to work with others and respond to incidents appropriately.

One of the first things you may want to consider before you become an incident manager is the type of field in which you want to work. Incident managers can be found in a number of different industries, though they are commonly responsible for dealing with incidents that may occur. Various industries can have a range of requirements that may be expected of someone who wants to become an incident manager. Once you choose the field you want to work in, then it may be easier for you to determine what you need to know to gain this position.

If you want to work in the computer industry and become an incident manager, for example, then you should receive an educational and professional background in computers. Most incident managers in this field work as part of a team responsible for overseeing and managing networks and similar computer systems. You should receive a degree, such as a bachelor’s degree, in a field like Information Technology (IT) or information systems. This education can help you become an incident manager, and you should take courses in communications to ensure you have the writing and interpersonal skills necessary for this position.

You might also consider other fields in which you can become an incident manager. Some industries have a fairly high possibility of accidents and problems that can occur. In construction and manufacturing, for example, you may be able to find a position in incident management to deal with problems that occur and ensure they are dealt with properly. An education in business and management, or in human resources and communications, can all help qualify you for these kinds of positions.

Once you have the appropriate education for a career in incident management, then you typically need several years of experience. You should look for opportunities to gain experience that is relevant and meaningful for your future care. If you want to become an incident manager in computer information systems, then you should look for work in networking and the IT industry. For positions as an information manager at other types of companies, you may want to look for ways to gain experience working at different levels within these businesses and develop your skills in management and communications.