We are independent & ad-supported. We may earn a commission for purchases made through our links.
Advertiser Disclosure
Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.
How We Make Money
We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently of our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

How Do I Become a Customer Service Representative?

Sara Schmidt
By
Updated May 17, 2024
Our promise to you
WiseGeek is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At WiseGeek, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject-matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

You can become a customer service representative (CSR) in a variety of ways, depending upon the individual field you are entering. Most potential CSRs prepare themselves by becoming proficient with dealing with the public, both on and off the telephone. They also learn to use the Internet and computer software specific to the position they are applying for.

In many cases, a high school diploma or its equivalent is sufficient to become a customer service representative. Some industries, however, may require continuing education credits or a degree in business, especially for anyone intent on advancing. Course work in computer programs, communications, finance, and other business areas are generally recommended for this career. Most companies provide additional job training if necessary.

To become a customer service representative, you should maintain a neat and presentable personal appearance to ensure your clients will be comfortable working with you. Good interpersonal skills and communication skills are required for this line of work. The ability to read and write well, sometimes in multiple languages, is also very important. Most customer service representatives are expected to type quickly and well, too.

A person who wishes to become a customer service representative should determine which field he or she wishes to work in. Many CSRs work in the manufacturing industry, while others might develop a career at a call center to help troubleshoot customer problems or manage their accounts. People interested in the medical field, publishing industry, and many other job sectors can usually find a customer service job opening in those areas.

If you have the general requirements may generally become a customer service representative by applying for available CSR jobs in their area. Interviewers will then determine whether you are qualified for the position. If you are not selected to work as a CSR, then inquire about what skills you are lacking, and how you might improve your chances of being chosen for the next opportunity.

When working as a customer service representative, people should be able to separate work and personal life by not taking customer complaints or angry comments personally. If you cannot do so, then you may not be able to handle the stress of the job, and might do better in another type of work. You should also be comfortable answering questions, as well as possibly selling products.

The wages for customer service reps varies by experience and job placement. Many customer service representatives are paid on commission, or earn bonuses based on commission. To earn more money as a customer service rep, you can further your education and experience, as well as take on more clients if applicable.

WiseGeek is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Sara Schmidt
By Sara Schmidt
With a Master's Degree in English from Southeast Missouri State University, Sara Schmidt puts her expertise to use by writing for WiseGeek, plus various magazines, websites, and nonprofit organizations. She published her own novella and has other literary projects in the works. Sara's diverse background includes teaching children in Spain, tutoring college students, running CPR and first aid classes, and organizing student retreats, reflecting her passion for education and community engagement.
Discussion Comments
Sara Schmidt
Sara Schmidt
With a Master's Degree in English from Southeast Missouri State University, Sara Schmidt puts her expertise to use by writing for WiseGeek, plus various magazines, websites, and nonprofit organizations. She published her own novella and has other literary projects in the works. Sara's diverse background includes teaching children in Spain, tutoring college students, running CPR and first aid classes, and organizing student retreats, reflecting her passion for education and community engagement.
WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.

WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.