What Does a Business Intelligence Director Do?

Organizations use business intelligence to identify processes and systems that might have some inefficiencies. These areas might be quantifiable and can support managers in the decision-making process that leads to change. A business intelligence director is likely to be responsible for ensuring that an organization remains current in the way that information and data are interpreted and analyzed to service customers, create sales and manage employees. Also, this industry professional might set goals tied to information gathering for other business intelligence personnel and for the organization. This job is a position of leadership in which the individual is expected to communicate the way that information is gathered and processed to other directors and managers as well as shareholders.

To ensure that a company is using the most recent software solutions and other programs that contribute to the information-gathering and data-analysis processes, a business intelligence director might be expected to perform a degree of research. This might help an organization to remain competitive in an industry in the way that business intelligence is used. From time to time, it might also be the job of a director to use the results from the business intelligence process to manage relationships with existing clients. For instance, it might be possible to use data and other information to optimize each customer relationship and make sure that all of the services and products that could benefit a particular customer are being maximized.

It is likely that a business intelligence director will be involved in a company's sales process. This might include participating in cold calls with sales professionals or contributing to a proposal offered to potential clients. The director could have the responsibility of increasing sales revenues based on collecting and using the information gathered on certain demographics through the use of business intelligence solutions.

A business intelligence director might be expected to determine the most cost-effective way in which to package products or bundle services. In addition to streamlining existing offerings, a manager in this job is a professional who is expected to provide thoughtful analysis on the way that product or service delivery can be improved. Also, this professional might be expected to become familiar with a specific business intelligence software solution by a specific developer or uncover the best provider for an organization in a particular industry. A business intelligence director can expect to monitor the work flow of other personnel to create the most productive environment possible for an employer. This might include monitoring the progress of other individuals in the division or company-wide on a daily basis.