What Are the Best Tips for Total Quality Management in Construction?

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  • Written By: Marlene Garcia
  • Edited By: Daniel Lindley
  • Last Modified Date: 11 October 2018
  • Copyright Protected:
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The best tip for implementing total quality management in construction involves getting a commitment from management to adopt the principles, practices, and philosophies of the concept. A climate of partnership and teamwork could help employees adhere to these principles on a daily basis. Total quality management in construction should include plans at each stage of the job, with continuous improvement as the ultimate goal.

Commitment from upper managers and subcontractors is typically deemed critical to the success of total quality management in construction efforts. If employees see supervisors embracing the principles of the program, they might be more likely to follow those examples. Construction companies might generate awareness of the practices of total quality management in construction through education and training. These tools might also motivate employees to accept new standards of behavior.

Total quality management programs aim to improve workmanship on projects by doing the job right the first time. The goals include providing better service and meeting demands for higher standards in the construction industry. Employee productivity might improve as these principles guide the building process.

Benefits of adopting total quality management in construction might include greater customer satisfaction leading to referrals. Companies might reduce overall costs if fewer defects require attention. Relationships with customers, suppliers, and subcontractors might improve when these practices are used. They might also increase the level of employee satisfaction.


Total quality management programs typically involve three phases of planning. A company might begin by exploring how these principles work in other industries and among competitors, while introducing the concept to management. The next step involves preparing and planning to make changes in the organizational structure of the firm. Implementation and training employees represent the final step of the process.

Project managers employed on total quality management construction jobs typically make most decisions based on budget parameters. Employees make suggestions to reduce cost or improve quality. Supervisors and employees generally work as teams that share the same philosophies and work ethics. Customer satisfaction surveys help define where improvement is needed.

Some companies might be reluctant to adopt total quality management in construction ideals. These firms might encounter negativity from management or employees who are resistant to change. The cost of implementing the program might also deter some owners from using these principles. Small construction companies might be unable to bear the cost of training typically needed to make the program successful.



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