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How do I Choose Between Telecommunications Carriers?

Article Details
  • Written By: D. Jeffress
  • Edited By: Bronwyn Harris
  • Last Modified Date: 07 November 2016
  • Copyright Protected:
    2003-2016
    Conjecture Corporation
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Choosing the best telecommunications carrier for a business or home can be difficult, especially when many different plans are available from many different companies. When deciding between telecommunications carriers, it is important to first consider the type of service that is needed: Internet, cable television, or telephone, or a combination of the three. A person can find out about plans offered by different companies to determine their rates, coverage, and reliability. While investigating telecommunications carriers, it is also important to consider the quality of customer service each company is willing to provide.

Most major and independent telecommunications carriers offer several different types of services, such as cable television, home phone lines, and Internet access. Furthermore, a carrier might have special deals for business or home networks, featuring high-speed Internet or premium cable for an extra fee. Many telecommunications carriers offer bundled plans with lower monthly costs to customers who want to combine phone, Internet, and cable services. An individual can find out about different plan options by visiting a company's website or speaking with sales representatives over the phone or in person at a carrier's headquarters.

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A potential customer can compare similar plans offered by several telecommunications carriers to determine which will be the most efficient in terms of price and reliability. A cheaper plan that boasts the same Internet speed and number of channels than more expensive ones at other companies may seem like the obvious choice, but other factors must be taken into consideration. For example, a certain carrier may only cover a small geographical area. A person who believes he or she may be moving in the future may want to go with a company that can still supply services in other neighborhoods or cities.

In addition, some carriers that seem to offer good deals might charge hidden fees or encourage customers to sign very long, confusing contracts. In order to get the best rates, a potential customer might have to buy or lease a special cable modem, phone jack, or digital cable box for an additional fee. Some plans require contracts to be signed that can prohibit a customer from changing or dropping service for a long period of time. The telecommunications providers who are honest and up-front about their charges and contracts tend to be the most reliable choices.

A final point to consider when choosing between telecommunications carriers is their track records with other customers. Internet reviews and recommendations by friends can be very helpful when selecting a carrier. Current customers can share about service issues and their experiences with technicians and sales representatives. By considering customer recommendations and taking the time to personally investigate options, an individual can choose a carrier and plan that best suits his or her needs.

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